Contact Us

tel: (818) 349-4882



19431 Business Center Dr. Unit 23
Northridge, CA 91324

Our Privacy Policy

Your Privacy & Security

At Lupo Rug Care, we recognize and respect the importance of maintaining the privacy of our customers and have established this Privacy Policy as a result. Below we describe what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

Why do we gather information?

Since our online inception in 2003, Lupo Rug Care has consistently provided our customers with quality service excellent relationships with our customers. We gather personal information to allow us to provide and enhanced and more personalized experience with our services and to inform you of special offers and discounts.

What information do we gather?

Through our Web Site and emails, including when we correspond over the phone and/or mail, we may collect the following information: your name, telephone number, email address and billing information.

How we use “cookies”

A “cookie” is a small file stored on your computer by a Web site which gives you a numeric user ID and stores certain information about your activity on the site. We do not currently utilize the information that these cookies gather. We do not store any personal or financial information about you using cookies. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. Disabling cookies will not disrupt or interfere with your experience with Lupo Rug Care since we do not access any information from them.

How we use the information we collect about you (from phone calls or in-person transactions)

We use information we collect from you to process your orders, to provide an enhanced and more personalized cleaning experience and to inform you of offers and discounts from Lupo Rug Care. We never make such information available to other parties. Should you ever receive an email offer from us, you will be given the opportunity to opt out at any time. You may remove your email address from our mailing list by clicking on unsubscribe.

Your credit card transactions are secure with Lupo Rug Care. We are also an active member of the Better Business Bureau.

Please contact us at the above contacts for information, questions or comments.